Please contact us if you have any questions concerning the following policies and shipping rules. We will gladly answer any and all questions as soon as possible. Thank you.
God Bless you,
Gift Basket of Blessings
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OUR SHIPPING AND RETURN POLICIES
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Shipping
All orders placed with 3 Day, 2 Day or Next day air shipping by 12:00 PM CST ship the same day. Air orders placed after 12:00 PM CST ship the next BUSINESS day. All ground orders ship within one business day. (Time in Transit Map )
Please take note no shipping will occur on the following days. All orders due to ship on these days will ship the next BUSINESS day.
• January 1-2,15, 2007
• February 19, 2007
• April 6, 2007
• May 3, 28, 2007
• July 4, 2007
• September 3, 2007
• October 8, 2007
• November 6, 22, 23, 2007
• December 21-26th, 31, 2007
• January 1st, 2008
*WE ARE ALSO CLOSED EVERY SATURDAY AND SUNDAY
Gift Basket of Blessings will ship all orders as quickly as possible without compromising quality. We will make every effort to ship each and every order within the shipping deadlines to the complete customer satifaction. Gift Basket of Blessings will REPLACE, or REFUND the value of any gift not meeting the customer's satisfaction, deemed damaged or defective assuming the claim is made within the 1 day grace period. We guarantee all gifts we ship will have the general look and product assortment as the photos used to represent them. We reserve the right to substitute as long as the value is equal or greater than the substituted product on the gift baskets, candles are made to please by the artist and wont be substitued. We will also do our best to substitute within the same "family" of products at all times. NO refunds or credits will be offered due to substitutions. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.
CLAIMS: All damage claims, discrepancies, and late delivery claims must be made within 1 day of the gift being received. There will be NO exceptions to the policy. If a gift arrives damaged or there is a discrepancy Gift Basket of Blessings will make every effort to resolve the issue in a timely manner and to your satisfaction. Credits and/or refunds will be at the sole discretion of Gift Basket of Blessings and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/descrepancies we will NOT issue any refund. All claims must be issued in writing by fax, 270-691-9588 ask for fax number, or e-mail, giftsofblessings@omuonline.net. Claims will not be accepted via phone. Gift Basket of Blessings will allow a 6 day return policy during which any recipient may return a gift at their own expense, within 6 days of receiving it, if not completely satisfied and a refund minus the shipping cost will be honored.
FULFILLMENT: Gift Basket of Blessings will make every effort to ship all orders received, however, if an order can not be filled we will notify you within one BUSINESS day. Additional credits will not be offered in the event we can not fill an order.
INCORRECT ADDRESS: All orders must be complete with the correct address, city, state, and zip code (no po boxes). Gift Basket of Blessings will NOT be responsible for a gift being mis-delivered or being delivered late when a bad address is supplied. We will ship to the address supplied on the order.
* a $30.00 fee will be added to you bill when a bad address is supplied and the carrier needs to make an address correction or when a suite number/apartment number is not supplied. This fee may and will be incurred anytime a zip code, city and/or state do not match.
*claims or request for refunds on a gift returned due to a bad address will not be honored. Claims for late deliveries due to missing suite numbers/apartment numbers or incorrect imformation will not be honored.
RETURNS: In the event a carrier returns a gift due to being refused, a bad address being supplied or none availability of a recipient, all shipping charges assessed by the carrier will be added to the bill and you will be charged a 35% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Gift Basket of Blessings and any address correction fees. This will be subtracted from any refund due.
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